Terms of Service

By accessing, browsing, or utilizing the website located at kraftmortgages.ca (the “Site”), submitting an inquiry, utilizing our mortgage calculators, or engaging with our digital assistants and deal desk, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

The Site is operated by Kraft Mortgages Canada Inc. (“Kraft Mortgages”, “we”, “us”, or “our”), a duly registered Canadian mortgage brokerage operating under the following regulatory licenses:

If you do not agree with any part of these Terms of Service, you must discontinue your use of our Site and services immediately.

Kraft Mortgages acts as an independent mortgage brokerage and financial intermediary between prospective borrowers and participating institutional and private lenders across Canada. Our professional services include, but are not limited to:

• Residential Mortgages: Prime A-lender purchases, pre-approvals, refinances, renewals, and equity take-outs.
• Alternative & Self-Employed (BFS): Stated income and alternative documentation programs through regulated B-lenders (including Home Trust, Equitable Bank, and Haventree Bank).
• Commercial & Construction Financing: Commercial acquisition, land development, construction draw facilities, and mezzanine debt.
• CMHC MLI Select: Multi-unit residential financing underwriting (up to 50-year amortizations and 95% LTV).
• Private & Equity Lending: Short-term bridge loans, second mortgages, and asset-based equity facilities.

You expressly understand and acknowledge that:

1. Rate Volatility: Interest rates posted on this Site, rate tickers, blog posts, or provided via our digital voice assistants (Julia) represent current market benchmark estimates. Rates fluctuate in accordance with Bank of Canada policy rate announcements, Government of Canada bond yields, and individual lender rate changes. Published rates do not constitute a formal rate hold or guaranteed offer.
2. Lender Underwriting Discretion: The issuance of a pre-qualification estimate or pre-approval certificate does not guarantee funding. Final loan approval requires satisfactory property appraisal, legal title verification, and satisfaction of all lender subject conditions prior to closing.
3. No Fiduciary Warranty on Market Movements: Kraft Mortgages is not responsible for shifts in market interest rates or lender product withdrawals that occur between the time of your initial inquiry and the formal execution of a lender commitment.

When submitting an inquiry, completing an online application (via Finmo or our Site), or transmitting documents to Kraft Mortgages, you warrant and agree that:

• Complete Accuracy: All personal, employment, tax, asset, liability, and property information provided by you is truthful, accurate, complete, and up to date.
• Prohibition of Fraud: You will not submit forged, falsified, altered, or misleading documentation (such as falsified pay stubs, bank statements, or tax assessments). Doing so constitutes criminal mortgage fraud under the Criminal Code of Canada and will result in immediate termination of services and mandatory reporting to law enforcement and regulatory authorities.
• Notification of Material Changes: You agree to notify Kraft Mortgages immediately if your employment status, income, debt obligations, or credit standing changes prior to the funding date of your mortgage.
• Independent Legal Advice (ILA): You acknowledge that real estate and mortgage transactions carry significant legal and financial implications. You are responsible for retaining an independent real estate lawyer or notary public to review all closing documents and represent you during closing.

In accordance with regulatory mandates issued by the British Columbia Financial Services Authority (BCFSA), the Real Estate Council of Alberta (RECA), and the Financial Services Regulatory Authority of Ontario (FSRA):

• Institutional Compensation: For standard residential prime A-lender mortgages, Kraft Mortgages is compensated directly by the lender via a referral commission upon successful funding. You pay no direct broker fee for these standard transactions.
• Alternative & Private Broker Fees: For specialized B-lender, private equity, commercial, or distressed debt solutions, a broker fee and/or lender commitment fee may apply. Any such fee will be fully and explicitly disclosed in writing on your Written Service Agreement and Borrower Disclosure Statement before submission or commitment.
• No Client Trust Funds Held: Kraft Mortgages adheres strictly to a policy of holding no client trust monies. All deposit funds, down payments, and mortgage advances flow directly through regulated solicitors, notaries public, or escrow trust accounts.

All interactive calculators (including mortgage payment, affordability, renewal, penalty, MLI Select, and commercial debt yield calculators) and AI conversational tools (including Julia / Thinkrr WebRTC) provided on this Site are intended solely for general illustrative, educational, and informational purposes.

Calculator outputs do not constitute a formal pre-approval, binding commitment, or appraisal of your borrowing capacity. Mathematical calculations are based on user inputs and standard amortization formulas and do not account for all ancillary costs (such as British Columbia Property Transfer Tax, municipal taxes, strata dues, or mortgage default insurance surcharges).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, KRAFT MORTGAGES CANADA INC., ITS PRINCIPAL BROKER, LICENSED MORTGAGE PROFESSIONALS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH:

• Your access to, use of, or inability to access the Site or online tools;
• Any inaccuracies, delays, errors, or omissions in rate benchmarking data;
• Any underwriting decision, decline, processing delay, or condition imposed by a third-party lender;
• Any technical malfunction, server interruption, transmission failure, or unauthorized data breach beyond our reasonable control.

No Legal or Tax Advice: Information published on this Site does not constitute legal, accounting, tax, or investment advice. You should consult a qualified Chartered Professional Accountant (CPA) or real estate attorney regarding your specific financial situation.

All text, logos, designs, calculator algorithms, graphics, software, and audiovisual materials contained on this Site are the proprietary intellectual property of Kraft Mortgages Canada Inc. or its licensors, protected under Canadian and international copyright and trademark laws.

You are granted a limited, non-exclusive, non-transferable license to access and view Site content for personal, non-commercial purposes. You may not copy, republish, scrape, reverse-engineer, or commercially exploit any material from this Site without our prior written consent.

These Terms of Service and any disputes arising out of or related to your use of the Site or our brokerage services shall be governed by, construed, and enforced in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without giving effect to conflict of law principles.

You irrevocably submit to the exclusive jurisdiction of the courts of British Columbia, located in the City of Vancouver or Surrey, to resolve any legal proceeding or dispute arising under these Terms.

If you have questions, feedback, or require clarification regarding these Terms of Service, please contact our executive brokerage office directly: